Terms and Conditions

Last Updated: May 5, 2025

By using Seartr.com (“Site”) or making purchases through our Site, you agree to be bound by the following Terms and Conditions. Please read this document carefully. These Terms and Conditions are designed to comply with applicable consumer protection laws and regulations, including but not limited to the principles of fair trading and e-commerce standards.

1. Data Controller and Contact Information

The Site is registered under the name of Sema Arslan, and all transactions are managed by Sema Arslan. You can contact us using the following details:

  • Name: Sema Arslan
  • Email: sema@seartr.com
  • Address: Atatürk Mah. 206/12 Sk. No:6 Buca/İzmir/TÜRKİYE

2. Usage Conditions

  • You may use the Site only for lawful purposes.
  • You are prohibited from engaging in activities that may harm the Site, disrupt our services, or negatively impact other users’ experiences (e.g., uploading malware, sharing spam content).
  • By using the Site, you confirm that you are at least 18 years old or have the consent of a parent/legal guardian to conduct transactions.

3. Order and Payment Terms

  • Orders placed through the Site are processed subject to stock availability and payment confirmation.
  • Payment transactions are processed securely under the name of Sema Arslan via trusted payment service providers.
  • Available payment methods include credit cards, debit cards, or other electronic payment options. Payment information provided during checkout is processed by the payment provider and not stored by us.
  • Upon order confirmation, you will receive an order confirmation email.

4. Delivery Terms

  • Products are shipped to the address provided during checkout.
  • Delivery times vary depending on product availability and the courier company’s processing times, with an average delivery period of 3-7 business days.
  • If you notice any damage to the product upon delivery, please document the issue with the courier and contact us immediately.

5. Intellectual Property Rights

  • The Sear brand, seartr.com website, logos, designs, images, and other content are owned by Sema Arslan and protected by intellectual property laws.
  • Unauthorized copying, distribution, or commercial use of the Site’s content is prohibited.

6. Returns and Right of Withdrawal

6.1 General Return Conditions

  • You may request a return within 30 days from the delivery date, in accordance with your statutory right of withdrawal (where applicable).
  • Returned products must be unused, undamaged, in their original packaging, and include all accessories (including any promotional items, if applicable).
  • To initiate a return, please email your request to sales@seartr.com, including your order number and reason for the return.
  • Return shipping costs are covered by us, except in cases of defective products, where we fully cover the shipping costs.

6.2 Return Conditions for Personalized Products

Personalized products (e.g., items with custom text printed on the packaging) are exempt from the statutory right of withdrawal under applicable consumer protection regulations, except in the following cases:

  • Defective Products: If the product has a manufacturing defect (e.g., incorrect text printed or damaged item), you retain the right to return it.
  • Incorrect Product Shipment: If a different product is delivered than the personalized item ordered, you may request a return or exchange.

The non-returnable nature of personalized products is clearly communicated during the ordering process. We recommend carefully reviewing product details before placing an order for personalized items.

6.3 Return Conditions for Other Products

For all non-personalized products, the following return rights apply:

  • Right of Withdrawal: You may return the product within 30 days from delivery without providing a reason, in accordance with your statutory rights.
  • Defective Products: If the product is defective (e.g., damaged, faulty, or non-conforming with the order), you may request a return, exchange, or refund within 30 days.
  • Return process:
    1. Return request sales@seartr.com via email.
    2. Upon approval, ship the product in its original packaging to the address provided.
    3. Once we receive the product, we will verify its condition and initiate the return process if it meets the return criteria.

6.4 Non-Returnable Products

Returns are not accepted in the following cases:

  • Personalized products (except as noted above),
  • Used, damaged, or unpackaged products,
  • Products unsuitable for return due to hygiene reasons (e.g., personalized accessories),
  • Products returned after the 30-day withdrawal period.

6.5 Refund Process

  • Refund Timeline: Refunds are processed within 30 business days after the returned product is received and verified.
  • Refund Method: Refunds are issued to the original payment method used during purchase (e.g., credit card refunds are issued to the same card).
  • Shipping Cost Refunds: The initial shipping fee is refunded as part of the withdrawal process. However, since we cover return shipping costs, this amount is not deducted from the refund.

6.6 Consumer Rights

Under applicable consumer protection laws, you have the following rights:

  • The right to withdraw from the purchase within 30 days,
  • The right to request a refund, exchange, repair, or price reduction for defective products,
  • The right to be informed about the return process and to submit complaints.

To exercise your rights or submit complaints, contact us at sales@seartr.com . You also have the right to escalate disputes to relevant consumer protection authorities or courts.

7. Limitation of Liability

  • Sema Arslan and the Sear brand are not liable for direct or indirect damages arising from your use of the Site (e.g., data loss, device damage).
  • Any adverse consequences resulting from product misuse (e.g., damage due to improper handling) are the responsibility of the user.

8. Third-Party Links

Third- party links on our Site (e.g., payment providers, advertising networks) are outside the scope of these Terms and Conditions. When using such links, the respective third party’s privacy policy and terms of use apply. We are not responsible for damages arising from third-party links.

9. Changes to Terms and Conditions

We may update these Terms and Conditions to reflect legal requirements or changes to our services. Updates take effect upon publication on our Site. For significant changes, we will notify users via email.

10. Governing Law and Dispute Resolution

  • These Terms and Conditions are governed by the laws of the Republic of Türkiye.
  • In the event of disputes arising from the use of the Site, we will first attempt to resolve the matter amicably. If resolution is not possible, the courts and enforcement offices of Istanbul, Türkiye, shall have exclusive jurisdiction.

11. Contact

For questions about these Terms and Conditions, please contact us:

  • Email: info@seartr.com
  • Address: Atatürk Mah. 206/12 Sk. No:6 Buca/İzmir/TÜRKİYE